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1. What is your return and refund policy?
Frames may be returned within 7 days of delivery if they are unused and in original condition.
Because each fabric print is custom-made, fabric prints are non-returnable, unless they arrive damaged or defective.
2. What should I do if my order arrives damaged or defective?
Please contact us within 7 days of delivery and include your order number along with a few photos of the issue.
We will offer a replacement or full refund, depending on the situation.
3. I received the wrong item — what should I do?
Please email us your order number and a photo of what you received.
We’ll correct the issue and make it right as quickly as possible.
4. Do you offer exchanges for a different size or design?
At this time, we do not offer direct exchanges.
If your item is eligible for return, you may return it and place a new order for the size or design you’d like.
5. How do I start a return or request support?
Simply email support@framilie.com with your order number and a brief explanation.
Our team will guide you through the next steps.
1. What exactly is included in my order — frame, fabric print, or both?
You can purchase just the frame, just the fabric print (Print Refill), or a complete set that includes both.
Please take a moment to check the product title and description so you know exactly what’s included — we want everything to arrive just as you expect.
2. What kind of fabric is used, and how do I care for it?
Our artwork is printed on lightweight, gallery-quality, wrinkle-resistant fabric that’s designed to be both beautiful and practical.
It’s machine washable on a gentle cold cycle and should be air-dried. With a little care, it will stay vibrant and ready to enjoy again and again.
3. Will my uploaded image look clear when printed? What file specs do you recommend?
For the best results, we recommend using high-resolution images at 72 DPI or higher.
We accept JPG, PNG, SVG, and PDF files. If an image is below the recommended resolution, you may see a gentle warning during upload to help you decide before placing your order.
$119.00
$119.00
Turn your photos into a story that lives on your wall.
With Framilie’s custom gallery-quality fabric prints, every moment, every feeling, and every memory finds its place.
Our thoughtfully designed templates help you create something beautiful, personal, and effortlessly stunning — every single time.