Terms of service

1. Welcome to Framilie.com

Thank you for visiting framilie.com, owned and operated by Sozen Inc. ( DBA: Framilie) (“Framilie,” “we,” “us,” or “our”).

We design, print, and deliver custom fabric art frames that bring warmth and creativity into homes.

These Terms and Conditions (“Terms”) explain your rights and obligations when you use our website, make a purchase, upload content, or interact with us.

By using our site, you agree to these Terms and to our Privacy Policy (which explains how we handle your information).

If you disagree, please do not use our services.

 

2. Eligibility and Account Security

You must be at least 18 years old (or the legal age of majority in your state) to place orders or create an account.

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

If you suspect unauthorized use, please email support@framilie.com immediately.

 

 

3. Our Products and Customization Services

Framilie offers modular fabric-print wall frames, refill prints, and related accessories.

Because each item is printed and assembled just for you, minor variations in color, texture, or proportion may occur.

We do our best to show products accurately, but screen settings and lighting can affect how colors appear.

All product images, descriptions, and availability may change without notice.

We reserve the right to discontinue or modify products at any time.

 

4. Ordering and Payment

 

All orders are subject to acceptance and availability.

Full payment is required at checkout. We process payments securely through third-party providers such as Shopify Payments, PayPal, or Stripe.


By submitting an order, you represent that:

  • all information you provide is accurate and complete;

  • you are authorized to use the payment method provided; and

  • your order complies with these Terms.

Framilie may decline or cancel any order (for example, suspected fraud, design policy violation, or incorrect pricing). If we cancel after charging you, we will issue a full refund for the canceled items.

 

5. Shipping and Delivery

We pack every order carefully to arrive safely. Estimated delivery times are provided at checkout but are not guaranteed, as they depend on carriers and circumstances beyond our control.

You are responsible for providing an accurate shipping address. If a package is returned because the address was incorrect, we may charge additional shipping fees to resend it.

 

Once an order leaves our facility, risk of loss passes to you.

If your package arrives damaged, contact support@framilie.com within 30 days of delivery with photos so we can assist.

 

6. Returns, Cancellations & Refunds

Frames may be returned within 30 days of delivery for a change of mind, provided they are unaltered, uninstalled, and free of damage; return shipping is the customer's responsibility.

Because fabric prints are custom-made for you, they cannot be returned or refunded for change of mind or personal preference — only if they arrive damaged, defective, or due to our error. To request a remake or return, email support@framilie.com within 30 days of delivery with your order number and clear photos.

 

7. Your Uploaded Content (User Content)

When you upload photos, designs, or text (“Content”), you confirm that:

  • you own or have permission to use the Content;

  • it does not infringe, defame, or violate the rights of others; and

  • it contains no unlawful, obscene, or hateful material.

 

You retain ownership of your Content. You grant Framilie a limited, non-exclusive, royalty-free license to print, process, and deliver your order.

We do not use your images for marketing or display without your explicit written consent.

We may decline or remove Content that violates these Terms or applicable law.

 

 

8. Intellectual Property

All text, photos, logos, graphics, and designs on framilie.com are owned or licensed by Sozen Inc. and protected by U.S. and international laws.

You may browse and purchase products for personal use only.

No part of our site, products, or branding may be copied, reproduced, sold, or exploited without our prior written permission.

 

9. Pricing and Promotions

All prices are listed in U.S. Dollars and exclude taxes or shipping unless stated otherwise.

We reserve the right to correct any errors in pricing or description at any time.

Discounts and promotions may change or end without notice and cannot be combined unless specified.

 

10. Disclaimer of Warranties

We take great pride in our work, but legal language requires us to say:

Our website, services, and products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee uninterrupted or error-free operation of the website.

 

11. Limitation of Liability

To the fullest extent permitted by law, Sozen Inc. and its directors, employees, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our site or products.

Our total liability for any claim shall not exceed the amount you paid for the product that gave rise to the claim.

Some states do not allow limitations on implied warranties or liability; in those cases, your rights remain as required by law.

 

12. Indemnification

You agree to indemnify and hold harmless Sozen Inc., its officers, employees, and suppliers from any claims, losses, or damages (including legal fees) arising from your breach of these Terms or your violation of any law or third-party right.

 

13. Third-Party Links and Tools

Our website may include links to third-party sites or tools (such as design plugins, payment gateways, or social media). We provide these for convenience only and are not responsible for their content or privacy practices. Use them at your own discretion and review their terms before engaging.

 

14. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute or claim related to Framilie’s products or services shall be resolved through binding arbitration in Orange County, California, under the rules of the American Arbitration Association.

You and Framilie agree to bring claims only in your individual capacities—not as class actions—and to waive jury trials where permitted by law.

 

15. Termination of Use

We may suspend or terminate your access to our website if we believe you have violated these Terms or any applicable law. Termination does not waive any rights or obligations that arose before termination (such as payment or intellectual-property rights).

 

16. Changes to These Terms

We may update these Terms periodically to reflect changes in our services or legal requirements.

When we do, we will revise the “Last Updated” date above. Continued use of our website after changes take effect means you accept the revised Terms.

 

17. Contact Us

Questions, concerns, or feedback? We’re happy to help.

Sozen Inc.

📧 Email: support@framilie.com