All our artwork is printed on vibrant, gallery-quality fabric — lightweight, foldable, and washable. Designed to resist wrinkles and capture bold colors and fine details, your art arrives looking stunning from the moment you unpack it.

Our wrinkle-resistant fabric ensures your print travels well. If you notice any small creases, simply smooth them gently by hand. Once mounted in the frame, most wrinkles naturally fade.

Yes! You can machine wash the fabric on a gentle cycle with cold water. For best results, please air dry only (no tumble drying) to help maintain its shape and color.

When you’re ready to switch out your print, simply fold it gently along its natural edges and store it in a cool, dry, and shaded place — away from direct sunlight, heat, or moisture. This helps preserve both the fabric’s shape and the vividness of the colors, so it’s ready to shine again whenever you bring it back out.

Our fabric prints are designed for indoor display, where they look their best and maintain their quality over time.

While we don’t recommend long-term outdoor use, they can be used for short-term or occasional setups (such as events or photos) with care. Prolonged exposure to direct sunlight, moisture, or rain may cause fading or damage.

We work hard to ensure the colors you see online closely match the final print. However, differences in screen brightness, contrast, and device settings may cause slight variations. If your print doesn’t look quite as expected, please don’t hesitate to reach out to support@framilie.com — we’ll do our best to make it right.

You have the flexibility to buy just the frame, just the print, or a full set. Be sure to check the product title and description for what’s included.

It’s easy to give your space a fresh new look! Just visit our Print Refill section to upload your own photo or choose from the Framilie Collection. Every fabric print is made to perfectly fit your existing Framilie frame — just be sure to select the same size as your frame when ordering. Then pick, swap, and enjoy!

We accept JPG,  PNG,  SVG and PDF files. To get the best results, your image should be at least 72 DPI. Files below this threshold may trigger a warning during upload, and could result in a final print that lacks the clarity and detail needed for a good finish on fabric.

Print Size (in)

• 18 × 24
• 30 × 40
• 36 × 48
• 24 × 36
• 24 × 48
• 40 × 60
• 16 × 20
• 24 × 24

Minimum Pixels @72 DPI

• 1296 × 1728 px
• 2160 × 2880 px
• 2592 × 3456 px
• 1728 × 2592 px
• 1728 × 3456 px
• 2880 × 4320 px
• 1152 × 1440 px
• 1728 × 1728 px

This usually means your image resolution is too large for the size you selected. Please try uploading an image under 20MB and attempt again.

If you still have trouble, please don’t hesitate to reach out to support@framilie.com — we’re here to help!

Yes, absolutely. Before you place your order, you can preview your image directly on the page to make sure everything looks just right.

To ensure the best fit and print quality, our frames are specially designed to work with Framilie’s custom-printed fabric. At this time, we do not support using third-party or self-supplied fabric. If you have a specific idea or request, feel free to reach out — we’d love to explore if we can help!

Yes! By default, your cart is saved for 14 days. Each time you revisit, the 14-day period resets—so you can come back anytime and continue where you left off. Simply click the cart icon at the top right of the homepage to reopen your design and finish your order whenever it’s convenient for you.

For the best experience, please note that your cart is linked to your device rather than your account. As long as you return using the same device (for example, the same phone or computer), your progress should still be there.

At the moment, Framilie does not support a direct reorder function on the website.

If you’d like to place a reorder, simply send us your original order number along with your request at support@framilie.com, and our team will take care of it for you and help complete your reorder smoothly.

We totally understand — sometimes a better photo comes to mind right after clicking submit.

Because every print is made just for you, we’re unable to change the uploaded image once your order is placed.

If you’re unsure about your file, we recommend reviewing it carefully before checkout — and if you ever need support, we’re just an email away at support@framilie.com. We’re always here to help you get it just right next time!

Yes — but don’t worry, it’s simple! Your frame arrives flat-packed for easy shipping and storage, and it’s tool-free to assemble. Adding the fabric print is just as quick — you’ll have it ready to hang in no time.

If you’d like a bit of guidance, feel free to check out our step-by-step installation guide — we’re here to make the process easy and stress-free.

The first time you set it up, it usually takes about 5-8 minutes to assemble the frame and insert the print. After that, changing to a new print is quick and simple—just about 1–2 minutes.

Just follow our step-by-step guide and you’re good to go! The print stretches easily into the frame grooves, and no tools are needed at all.

Make sure all the edges are nicely tucked into the grooves, then gently press around the frame for a smooth, snug fit. You’ll see everything come together beautifully!

We’ve included everything you need for secure wall mounting! Just grab a screwdriver or a drill—whichever you prefer—and you’ll have it up in no time.

Just follow our installation guide, and you’ll be all set! With the included hardware, most sizes can be hung in just a few minutes—it’s quick and easy.

For the best and most secure long-term support, we truly recommend using the hardware we provide. It’s specially designed to keep your frame safely in place and looking beautiful on your wall!

Our frames are designed to be lightweight and easy to handle—typically around 2 to 6 lbs. depending on the size.

Here are the approximate weights for each frame (per frame):

• 16 × 20 in: 0.95 kg

• 18 × 24 in: 1.05 kg

• 24 × 24 in: 1.25 kg

• 24 × 36 in: 1.53 kg

• 24 × 48 in: 1.85 kg

• 30 × 40 in: 1.75 kg

• 36 × 48 in: 2.10 kg

• 40 × 60 in: 2.56 kg

These weights refer to the frame hardware itself (not including the print or packaging).

Nope — and that’s part of what makes Framilie feel so light and modern.

We use an open fabric design with no glass or acrylic, so there’s no glare, no heaviness — just soft texture and vibrant color that feels right at home. It also makes swapping your prints a breeze.

Your fabric print and frame ship from different warehouses, so they may arrive separately. You’ll receive two tracking numbers—one for the print and one for the frame—and we’ll make sure you can easily track both every step of the way!

Most orders are processed within 2 business days. For business or custom orders, processing may take a bit longer depending on the specific request.

At checkout, you’ll see an estimated delivery timeframe for your order.

Since your fabric print and frame ship from two different warehouses, you’ll receive separate tracking numbers for each item. Once your order has shipped, we’ll send you a confirmation email with all the tracking details so you can easily follow each package.

Economy Shipping — Free on orders over $130.Your order typically arrives within 3–7 business days after processing.

We ship most orders via USPS to ensure reliable delivery.

Please note: If your order includes both a fabric print and a frame, they will ship separately from different warehouses. You’ll receive two tracking numbers and may receive two separate deliveries — no worries, this is completely normal!

We’re sorry, but Framilie products cannot be delivered to PO boxes due to package size and carrier limitations. Please provide a physical street address at checkout.

If you need help updating your address, just let us know — we’re always happy to assist!

Not at this time — we currently ship within the U.S. only. However, we’re actively exploring international shipping options and hope to expand in the future!

Framilie products may ship from different locations depending on the item. Frames are typically sent from our West Coast warehouse, while fabric prints are produced and shipped from our Midwest print facility.

Because of this, your items may arrive in separate packages, each with its own tracking number — no worries, this is completely normal!

With standard shipping, both packages typically arrive within 3–7 business days after processing. If you choose expedited shipping, your delivery timeframe will follow the option selected at checkout.

Sometimes carriers may mark packages as delivered slightly early. We recommend waiting 24 hours and checking around your home or with neighbors — many packages turn up shortly after.

If you still can’t find it, no worries at all. Just contact us at support@framilie.com, and our team will gladly help investigate and resolve it for you.

If your package is confirmed lost, no worries — we’ll gladly reprint and reship your order within 2–4 business days at no additional cost. Just contact us at support@framilie.com, and we’ll handle the rest for you.

We typically process orders within 48 hours, so if you haven’t received your shipping confirmation or tracking number yet, there’s still time to update your address.

Just reach out to us at support@framilie.com, and we’ll do our best to make the update before your order ships.

Please note: Address changes may cause a small delay, but we’re here to help make sure your order arrives safely.

Because every Framilie piece is custom made just for you, we’re unable to cancel orders once they’ve been placed. We begin preparing your print shortly after checkout to keep production moving quickly.

If you have any questions or concerns, don’t hesitate to reach out — our team is always here to support you.

We gladly accept returns for frames within 7 days of delivery, as long as they are sealed and in their original condition.

Because each fabric print is custom-made just for you, we’re unable to accept returns on prints unless they arrive damaged or defective.

If there’s anything at all wrong with your order — even something small — please don’t hesitate to reach out support@framilie.com. We’re always here to help and committed to finding a solution that leaves you smiling. ��

Once your return is approved, your refund will be processed back to your original payment method within 5–7 business days.

Just reach out to us at support@framilie.com with your order number and a short note about the reason for your return. If your item is eligible for return under our return policy, our team will walk you through the process step by step — making it as easy and worry-free as possible.

We’re truly sorry your order didn’t arrive as expected. Please reach out to us at support@framilie.com within 7 days and include your order number along with a few photos of the damage or concern. Our team will make it right promptly with a replacement or full refund — whichever you prefer.

we’re truly sorry this happened! Please reach out to us at support@framilie.com with your order number and a photo of what you received. We’ll take care of it right away and make things right for you.

At the moment, we don’t offer direct exchanges. If your item is eligible for return, you can simply send it back and place a new order for the size or design you’d like.

Need help with the process? Just reach out support@framilie.com — we’re happy to guide you every step of the way.

Simply enter your promo code at checkout. If it isn’t working, please double-check the spelling and expiration date, or reach out to us at support@framilie.com — our team is always here to help.

If you have Framilie Credits, they’ll show up automatically at checkout. Just click to apply them to your order — simple and convenient!

We love treating our community to special perks! Here’s how to stay in the loop:

Join our newsletter — Subscribers are the first to hear about exclusive promotions, seasonal offers, and early product releases.

Follow us on Instagram — Keep an eye out for exciting giveaways and special events.

Share your Framilie moment! Post a photo or video showing how you style your Framilie and tag us on Instagram or Facebook for a chance to receive a personalized promotion — just for you.

We can’t wait to see how you bring Framilie to life in your space. ��

It may have expired or may not meet the minimum order requirement. If you need any help applying it, feel free to reach out — we’re happy to assist!

We love working with business clients! Email us your needs at support@framilie.com — we’ll assist with options and pricing.

Yes! For large or custom orders, reach out with your request and we’ll do our best to accommodate you.