Shipping policy

We ship within the Continental U.S. only. Every order is packed with care — and because your frame and fabric print are made at two different facilities, they may reach you in separate packages.

Shipping Rates — Continental U.S. (48 states + DC)

Standard Shipping — $30 flat rate
For orders totaling $0.00–$129.99 USD. Typically arrives within 3–7 business days after processing.

Economy Shipping — Free
For orders totaling $130.00 USD or more. Typically arrives within 3–7 business days after processing.

Shipping to Alaska, Hawaii, U.S. Territories & Military Addresses

We do ship to Alaska, Hawaii, U.S. territories (American Samoa, Guam, Puerto Rico, U.S. Virgin Islands, Northern Mariana Islands, Marshall Islands, Micronesia, Palau), and military addresses (APO/FPO/DPO). These shipments are calculated in real time by USPS based on package weight and destination, typically ranging from $15–$35. This rate is shown at checkout before you pay. Please note our standard free-shipping threshold does not apply to these destinations.

All rates are in U.S. Dollars. Your shipping option and its cost are shown at checkout before you pay.

 

Processing Time

Most orders are processed within 2 business days. Business or custom orders may take a little longer. You'll see an estimated delivery timeframe at checkout.

Separate Shipments

Frames ship from our West Coast warehouse and fabric prints from our Midwest print facility, so a set may arrive as two packages with two tracking numbers. This is completely normal — we'll email tracking details for each.

Carriers & Addresses

We ship most orders via USPS. We're unable to deliver to PO boxes due to package size and carrier limitations, so please provide a physical street address at checkout.

International Shipping

We currently ship within the Continental U.S. only (plus Alaska, Hawaii, U.S. territories, and military addresses as noted above). We're actively exploring additional international shipping options and hope to expand in the future.

Lost or Damaged Packages

If your package is confirmed lost, we'll reprint and reship your order at no additional cost. If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with photos and we'll make it right. Full details are in our Return Policy.

Questions?

Email us at support@framilie.com.